Refund policy

We have a 30-day return policy for physical products only, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at joy@buildyourbite.com. Please note that returns will need to be sent to the following address: PO Box 4057 Lynchburg, VA 24502. 

Buyer will be responsible for purchasing the return shipping.  

You can always contact us for any return question at joy@buildyourbite.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
All digital cookbook purchases are final sale and not eligible for returns. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at joy@buildyourbite.com.